Cancellation PolicyThe cancellation of any Instructor-Led Courses or Virtual Instructor-Led Courses must be done by written letter, fax, or email. There is no fee charged for cancellations or rescheduling that are submitted 24-hours prior to the online session. Those who cancel less than 24 business hours prior to the Instructor-Led Courses or Virtual Instructor-Led Courses, those who fail to attend their training appointment or those who are not available at the scheduled training time will forfeit that time, NO EXCEPTIONS.  Customers with multiple cancellations for the same course will also forfeit their training.